Thursday
Sep172015
Voice of the Customer Update
Thursday, September 17, 2015 at 05:40PM Camden will be retiring this site on Thursday, October 1st. When we created Voice of the Customer in 2012, the goal was to give you the opportunity to see real-life examples of resident feedback being used to make changes at Camden communities.
Since social media sites like Facebook and Twitter have become the way the world communicates, we will be leveraging those sites to show examples of our customer requests coming to life.
Thank you, as always, for your feedback. We look forward to connecting with you on our social media channels.
Reader Comments (7)
I'm sorry to hear that Camden will be retiring this Voice of the Customer. I'm curious how Camden will be communicating with their customers/residents, especially those customers like me, that do not belong to facebook or twitter.
Has Camden already changed this site? Previously, was able to view all the comments, sorted by the post with the most recent comment listed on top. Now cannot find that option and must search through hundreds of posts and all the 18 pages to find a particular post. The post that I'm looking for regarding the policy of not accepting packages is not listed in the pages when viewed by date.
Camden residents,
Camden is dedicated to addressing and responding to all feedback from our residents through various forms, not just limited to social media. Our goal is to provide living excellence to every resident and make sure we do our best to fix any issues that may arise. MyCamden will continue to be utilized at a community level for all residents. Up to date information about that specific community will continue to be posted there. We also have a 24/7 contact center that can help with any concerns or issues.
In the process of retiring this site, we have deactivated its other pages. If you have any specific concerns about packages please reach out to your community manager or contact us at snet@camdenliving.com.
Your feedback is very important to us and we appreciate your patience as we work to better serve and communicate with our residents.
So basically, we residents were too strong of an ACTUAL "Voice of the Customer" so you are taking away our ability to communicate across complexes and states to see who else is frustrated with, or celebrating, what is happening in their complex???? #VoicelessCustomer
Jed, I agree with you. It was nice to know what is going on throughout the Camden complexes. My complex did not have any comments on the site. I believe nobody here knew about the Voice of the Customer site.
Camden, communication from my apartment complex is poor to non-existent. Emails addressed to the front office go into a SPAM folder and replies to announcements from the front office do not get answered over 50% of the time, because they go to a SPAM folder.
Is the voice of the customer the same as the community blog?
Is the voice of the customer the same as the community blog?